Refunds and exhanges

  • If you are not satisfied with our product you may return it within 14 days after receiving. We will exchange (offer you different size or other item, which is suitable for you) or refund it.
  • The goods have to be undamaged and unused. Returns that are damaged, soiled, washed, altered or worn may not be accepted. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
  • Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
  • Custom and special orders can not be exhanged or refunded unless mistake was made by our fault.
  • If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue a refund (we will also refund your initial postage and packing charges). Before shipping back your return, please contact us. Please include your order and item you are returning.
  • For your protection please ensure that your return is shipped with Recorded Delivery (and it has a tracking number). CozyBlue is not responsible for returns that are lost in the mail.